FAQ

Making a Purchase

Making a purchase with Ameneti Essentials couldn't be easier: simply browse our website, click on any items that you wish to buy, and add them to your shopping cart. At any time, you can adjust the quantities or remove items from your shopping cart by clicking on "view cart". After you have finished your selection, review your cart and click on "checkout". You will be asked for a few details that we need to be able to fulfill the order.

Methods of Payment

We accept credit card payment using Visa, MasterCard, American Express, Discover, or PayPal. If you are concerned about entering your payment details online, please note that Ameneti Essentials will not store your credit card details. Authorization of your transaction is decided in seconds while you are online.

Shipping

Standard shipping is included in all your orders. Ameneti Essentials ships via UPS Ground, UPS Sure post, USPS and on large orders the best available carrier. Most packages will be delivered to your door, however, in some instances packages may arrive in your mailbox. We strive to ship the same day as ordered, and most orders will ship within 24 hours of receiving your order (business days only). Orders received over the weekend will ship on Monday.

Depending on your location, transit times will vary from 1 to 6 business days (after the actual ship date). For faster delivery, you may choose 2 or 3-day shipping, for an additional shipping charge. We cannot be held responsible for delivery delays occurring once goods leave our location. UPS makes three delivery attempts after which time the shipment will be returned to Ameneti Essentials. Should this happen, we will refund the amount for the product only, or re-ship the order, in which case additional shipping charges will apply.

Please Note: We only ship to valid physical addresses. We cannot accept or deliver to P.O. Boxes and orders with unverified addresses are subject to delay until confirmed and approved.

Packaging

We do our best to conserve resources by using recycled boxes when packaging. This means your box may be labeled something other than what you ordered. While packaging, we try to limit the amount of waste, yet strive to protect the quality of our product while in transit.

Secure Ordering

Protecting your online order information on ameneti.com is very important to us. In our shopping checkout process, we use Secure Socket Layering, the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the URL address change to "https", the "s" indicates you are in a secure area employing SSL. Making a credit card purchase is just as safe on our web site as it is by telephone.

Returns and refunds

If you are unsatisfied with your product when it arrives and would like a refund or exchange, you must not open any remaining items or remove labels. We will provide a full refund of the purchase price for unopened, undamaged items returned within 10 days of receipt, with an approved Return Merchandise Authorization which would be sent to you by request only. Any and all shipping costs are not refundable. Ameneti Essentials will not accept liability for non-delivery, where this is caused by circumstances beyond our control.

Privacy Policy

This privacy policy sets out how Ameneti Essentials uses and protects any information that you give Ameneti Essentials when you use our website. Ameneti Essentials is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ameneti Essentials may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.